Tag: problems

Touch on, Sod off

I was one of the early adopters of Myki for my public transport ticketing, and it wasn’t the best of experiences. I went back to using Metcard shortly afterwards, and it was only once Myki was fully deployed across trams and buses did I go back to it.

I’ve been using the Myki Money approach, which in theory is cheaper than the Myki Pass approach, but requires the user to “touch on” before travel and “touch off” afterwards. I’ve been using it for over six months now, but recently I’ve suspected that it hasn’t been operating quite as it should.

Although I’m well trained now in “touching off” at the train platform, I find it hard to remember to do it when jumping off a tram. In one instance, leaving a tram to catch a train, my Myki failed to be recognised at the train station turnstiles (no error message – nothing), probably due to the card thinking I’d only recently “touched on” to a tram, so how could I possibly be touching on to a train. How helpful. Not.

Failing to “touch off” on trams has also meant that I’ve been charged extra, as the system assumes I might have traveled into Zone 2, while in fact I’ve remained in Zone 1. This is as-designed, but is highly annoying. Given that I don’t catch trams often enough to reprogram my habit of leaving the tram without touching off, it’s probably sufficient to motivate me to stop using Myki Money.

However, there’s another problem I’m experiencing that’s not meant to happen: sometimes, I’m charged more than the official fare. If I travel more than two trips – more than a train to work and then a train home – it seems I get charged for those extra trips, even though Myki Money is not meant to cost more than a standard daily rate (which is equivalent to two trips). All it takes is to use the tram twice on a normal day to be overcharged by 100%.

Luckily, there’s a free online tool that can help spot these overcharges: Mykileaks. It takes your Myki transaction statement, analyses it, and provides you with clear advice on exactly where you’ve been overcharged. The process is:

  1. Log in to “My Myki” and download a PDF statement of “My transactions”. Set the filter options to include as much as the last six months, then press the “View and Print Statement” button.
  2. Visit Mykileaks, specify the file for the PDF statement, and press the “Submit your statement for analysis” button.
  3. Read the resulting report, and confirm that it makes sense.
  4. Go back to “My Myki” and open the Refund and Reimbursement Form. Fill it in, print and post to Myki.

Ok, so it’s a bit laborious, but it really irks me that they still run this system with overcharging bugs in it. Mykileaks found that I had a case for being overcharged $14.66 over the last five months. According to a Herald Sun article, around 300,000 people used Myki in March, which if my level of overcharges is typical, would equate to $10.5M in unjustified charges over the course of a year.

I’m going to send in my reimbursement claim, and once it’s used up, Myki Money can “sod off”.

Skateboard on a stroller

Whether you call them skateboards, buggy boards or stroller boards, they sound like a good option for extending the use of a stroller. You attach a wheeled board to the back of the stroller, and the older child can stand on it while the baby rides in the stroller proper. Certainly, it’s cheaper than replacing a single stroller with a double stroller.

Since we had our second child, three weeks ago now, we needed to do something to allow both kids to be transported by a single adult. Although being on leave at the moment, it’s not yet a big deal, but since that’ll end soon, we thought we’d give a skateboard a try.

We have a 3-wheeler stroller (Swallow Beema Q model) which we are very happy with, and used a lot during our first child’s early months for walks around the neighborhood and at the shops. The sales assistant at the baby store recommended the Lascal BuggyBoard Maxi as a skateboard that would fit our stroller. But now that we have fitted it and put it into use, I don’t think I’d recommend it at all.

For others that are looking to fit a buggy board to your Beema Q, I think you’ll be disappointed, based on our experiences. You can see some of the issues in the above photos, but I’ll summarise the pros and cons here. I hope this helps others who are considering this option.

Advantages

  • Older child can be carried short distances on the stroller without needing to be picked up, enabling one adult to undertake short trips with two children.
  • Fits securely and can be clipped in and out with ease.
  • Can handle bumpy footpaths.

Disadvantages

  • Brake is obstructed, preventing use while older child is on board, and otherwise requires operation by hand rather than usual operation by foot.
  • Older child can step off at any time, and needs to be watched (which is certainly not unique to this particular skateboard).
  • When older child steps off, their weight is temporarily held by the top-back of the stroller (where they would hang on), causing the front wheel to lift.
  • There isn’t really enough space to accommodate the height of the child on the skateboard. Luckily ours is not tall, so it will serve us for a few months, but others may need to consider this.

So, while we may occasionally use it, I think putting the younger child in a baby carrier (such as an Ergo or BabyBjorn) with the older one in an umbrella stroller will be the more typical arrangement.

Myki mystery

Hong Kong Subway
Image by mikeleeorg via Flickr

I’ve spent a couple of weeks in Hong Kong, and am familiar with the Octopus card. I’ve lived in London, and traveling on the Tube to work every day, clocked up a lot of experience with the Oyster card. So, I was interested to see how Victoria’s own Myki would fare, and I was willing to be an early adopter.

The stories in the press haven’t been pretty. My personal experience was varied, but comes down on the side of bad.

I normally use a Zone 1 weekly ticket, so I decided to simply transition over to a Myki with a weekly ticket on it, rather than risk using the new Myki money system. However, it appears that you can’t escape the latter system, as I found out the hard way.

It started off well. I ordered my new Myki ticket for free (offer extended now to the end of January) and it arrived in the post a few days later, with my name spelled correctly, and the right letter (!) accompanying it.

I went to the train station to put a weekly ticket on it. It was a little unintuitive to load it up, but I’m sure next time it will be quicker.

Arriving at the exit barriers at Parliament station, I encountered my first problem. I wasn’t sure where the Myki had to be put in order to be scanned. As people banked up behind me, and I tried attempt after attempt, eventually I found the right spot. It’s on the side of the barrier (rather than the front or top), on right side of the passenger using it, and at about their knee level. When you scan properly, a message “CSC PASS” appears on the display at the top of the barrier and the gate opens.

Heading home, I knew where to scan, so went through okay. But getting off at my station (in Zone 1) to head home, I was engrossed in my podcasts and I really can’t tell you if I “touched off” at the station or whether the machine didn’t read the card correctly.

The next day, mysteriously, the Myki card didn’t appear to scan correctly when I got on the train, and when I again got to the barriers at Parliament station (confident in my ability to get Myki to scan correctly) they didn’t open. There was no error message, no beep. The Myki card simply wasn’t recognised.

Luckily I was carrying around my receipt for the weekly pass, which I showed the barrier attendants, as there was no other way to indicate to them that the Myki card was valid. They let me through then, and again in the afternoon when I experienced the same problem trying to get home.

Here’s what I learned later: even if you aren’t using the Myki money system, you still need to touch off, as it turns out that Myki will assume that you’ve travelled to the end of the line if you don’t, which means you get charged the difference between a Zone 1 trip and a Zone 2 trip. In my case, this difference was $2.02, so my Myki money balance went from zero to negative $2.02. If you have a negative balance, the card won’t work.

That evening, I rang Myki to complain about my card not working, and spoke to a helpful person called Vinh. After several periods of clarifying what happened, punctuated by long periods on hold, he explained that I’ll be getting a credit for $2.02 to get the card working again. He wasn’t sure if $2.02 was the right amount, because he couldn’t see the negative balance on his system.

Despite the positive news from Vinh, my card continued to be ignored by the barriers for the rest of the week, and the balance stayed at -$2.02. Hopefully next week it will be working, but by this point, I don’t expect it to.

Lessons learned:

  • Always keep the receipt handy for the weekly pass, since this is the only way to prove that I’ve actually got the right to travel on the train.
  • Always remember to touch on and off, even if I’m not using the Myki money system, and even if there isn’t a barrier at the station that forces me to scan the card to get out.
  • Keep using the old system for as long as possible, since the weekly passes cost exactly the same and I don’t need to keep a separate receipt nor remember to touch on and off.
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